| Report Type |
Shortly After Closing |
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| 39 of 41 customers would recommend this company to a friend or family member. Nationally, an estimated 60% of customers would recommend their builder to a friend or family member. |
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| 71.4% |
| Easier Than Expected Rate |
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| 30 of 42 of your previous customers indicated the overall experience was easier than expected. |
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| 42 of 53 of previous customers responded to the GuildQuality survey. |
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THE FOLLOWING RECENT CUSTOMER COMMENTS WERE SELECTED FOR INCLUSION IN THIS REPORT:
We had a great experience with Boardwalk North.
–(General Comment)
I loved the guys that worked here. They were fantastic and got the job done. I would give them a 10.
–(General Comment)
Basically we were very pleased and if we had to build again we would choose them again.
–(General Comment)
The foreman (Keith) was fantastic. They were very professional and courteous. We have received unbelievable comments on the room they built and we have already recommended them to friends.
–(General Comment)
Kevin and Mark were outstanding! Their workmanship far exceeded our expectations.
–(Construction Quality)
Tom and Jim were very easy to talk to. They were also always available when we needed to ask them something.
–(Communication)
I was blown away that even during major snow storms they would still stay to clean up the worksite down to the last piece of sawdust!
–(Clean & Safe)
The service was outstanding!
–(Better Service)
We miss them now that they are finished!
–(General Comment)
The construction crew did a phenomenal job. Tom, Brian and Jim did an awesome job with daily communications. They made sure safety was a number one priority for our small children. They were extremely pleasant, approachable and attentive to all our concerns. We were shocked at how clean the site was left daily. We would recommend this crew to anyone.
–(General Comment)
I think Bob, the carpenter, did a great job and I really enjoyed having him here.
–(General Comment)
It was immaculate. The roofing contractor was not as neat, however. We’re still picking up after him.
–(Clean & Safe) |
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| Percentage of customers indicating they were satisfied or extremely satisfied |
| PM Communication |
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84.6% |
| Dust & Dirt Control |
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100% |
| Sales Communication |
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77.8% |
| Expertise |
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97.6% |
| Professional & Organized |
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90.5% |
| Innovation |
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91.9% |
| Schedule |
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68.3% |
| Budget Post-Con |
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81% |
| Construction Quality |
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92.9% |
| Communication |
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78% |
| Problem Resolution |
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87.5% |
| Clean & Safe |
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97.6% |
| Employees & Subcontractors |
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97.6% |
| Value |
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90.5% |
| Trust Builder |
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87.8% |
| Punchlist |
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72.5% |
| Selection Coordinator |
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100% |
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